We put an AI agent in front of a live support queue for six months. Here is what the numbers say, without the demo-video gloss.
Have a project in mind?
Tell us what you are building and we will map the fastest route to shipping it.
Book a CallThe setup
The agent triages incoming tickets, drafts replies for the easy half, and escalates the rest with a summary attached. A human approves every outbound message.
The results
| Metric | Before | After |
|---|---|---|
| First response time | 4.2 hours | 11 minutes |
| Tickets fully automated | 0% | 38% |
Guardrail first, capability second. The agent never touches billing, auth, or deletion flows. Those tickets route straight to a person, every time.
Where it still fails
Multi-issue tickets and angry customers. Both need judgment, and we stopped pretending otherwise.
